Client Experience Specialist

Integrity; Norfolk (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

Retirement Plan Consultants, a partner with Integrity Marketing Group, seeks a client service specialist to be the first point of contact for our valued clients, delivering exceptional service and support. You will rely on strong communication, problem-solving, and a proactive mindset to assist participants with inquiries and forms.

Join a team that values accuracy, teamwork, and professional growth while helping individuals plan for retirement and navigate benefits with confidence.

Qualifications

• Communication skills for clear customer interactions.

Responsibilities

• Deliver exceptional service and resolve customer issues via phone and email.
• Process client requests and forms, review for accuracy and resolve issues.
• De-escalate challenging questions while staying professional.
• Assist participants with technical issues on website, app, or forms.
• Review and update internal processes based on client feedback.
• Ensure accuracy of client information and requests.
• Stay up-to-date with industry changes through webinars and trainings.

Skills

Communication Skills

Problem-Solving

Patience & Empathy

Basic Computer Skills

Attention to Detail

Positive Attitude

Job description

Retirement Plan Consultants, a partner with Integrity Marketing Group, seeks a client service specialist to be the first point of contact for our valued clients, delivering exceptional service and support. You will rely on strong communication, problem-solving, and a proactive mindset to assist participants with inquiries and forms.

Join a team that values accuracy, teamwork, and professional growth while helping individuals plan for retirement and navigate benefits with confidence.