Client Experience & Scheduling Specialist (Tax Office)

H&R Block, Inc.; Johns Creek (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Johns Creek is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role serves as the welcoming face of the office during tax season.

You will answer calls, schedule appointments, coordinate with tax professionals, and maintain a professional, organized environment. Prior service experience and strong communication are preferred.

Qualifications

• Experience in a fast-paced, client-centric environment is preferred.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Johns Creek is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations. This in-person role serves as the welcoming face of the office during tax season.

You will answer calls, schedule appointments, coordinate with tax professionals, and maintain a professional, organized environment. Prior service experience and strong communication are preferred.