Client Experience Relationship Banker

Aumni; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome and assist clients in our branch, offering thoughtful financial solutions and leveraging Chase’s digital tools to enhance the client experience.

You will engage with clients, learn products quickly, and collaborate with a team of experts to understand financial needs and deliver tailored recommendations. This role emphasizes service, compliance, and relationship-building in a retail banking environment.

Qualifications

• High school diploma, GED, or foreign equivalent.
• 1+ year of sales experience in Retail or Financial Services.
• Experience adhering to banking policies and regulatory requirements.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and by phone to build lasting relationships and tailor solutions.
• Educate clients on technology solutions like the Chase Mobile App and Chase.com.
• Learn products, services, and procedures to advise on banking solutions and connect clients to specialists.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Customer service

Communication

Problem solving

Risk awareness

Education

High school diploma or GED

College degree preferred

Military equivalent

Tools

Chase Mobile App

ATMs

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome and assist clients in our branch, offering thoughtful financial solutions and leveraging Chase’s digital tools to enhance the client experience.

You will engage with clients, learn products quickly, and collaborate with a team of experts to understand financial needs and deliver tailored recommendations. This role emphasizes service, compliance, and relationship-building in a retail banking environment.