Client Care Call Center Agent - Service & Scheduling

Brothers Plumbing; Denver, Northern (CO, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Brothers Plumbing, Heating & Electric is seeking a Call Center Customer Service Rep (Client Care Support) to be the first point of contact for customers. You will handle inbound calls, answer questions, schedule service appointments, enter client data, and provide administrative support to the Client Care team.

The role emphasizes professional communication, accuracy, and adherence to scripts and scheduling priorities, with on-the-job training and cross-department collaboration.

Qualifications

• High school diploma or GED required.
• Basic knowledge of Windows OS.
• Strong verbal and written communication skills.
• Ability to follow scripts and scheduling priorities.
• Ability to multi-task with accuracy.

Responsibilities

• Answer incoming calls and assist customers with questions and concerns.
• Schedule service appointments and communicate details to customers and service teams.
• Enter and maintain customer information in company systems and documents.
• Provide administrative support to the Client Care department.
• Maintain professionalism and follow company scripts and standards.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Data entry

Education

High school diploma or GED

Tools

Windows OS

Job description

Brothers Plumbing, Heating & Electric is seeking a Call Center Customer Service Rep (Client Care Support) to be the first point of contact for customers. You will handle inbound calls, answer questions, schedule service appointments, enter client data, and provide administrative support to the Client Care team.

The role emphasizes professional communication, accuracy, and adherence to scripts and scheduling priorities, with on-the-job training and cross-department collaboration.