Client Experience Representative

Colonial Plumbing, Heating & Air; Colonial Heights (VA); Sur place; USD 33 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental and AFLAC options (pre-tax)

AD&D and term life insurance

A 401(k)

Six paid holidays per year

Generous PTO after 90 days

Résumé du poste

Colonial Plumbing, Heating & Air in Colonial Heights, VA, seeks a Full-time Client Experience Representative to be the friendly first point of contact for families and businesses. You will handle calls and inquiries with professionalism and empathy, schedule service technician appointments, maintain records in our CRM, assist with billing inquiries, and perform satisfaction checks.

You’ll also promote Colonial's services and preventative maintenance programs while upholding our values:

Qualifications

• High school diploma or GED required or equivalent.
• 1+ years of experience in customer service preferred.
• Professional phone etiquette and interpersonal skills.
• Excellent communication and listening skills with a client-first mindset.
• Strong organizational and multitasking abilities with attention to detail.
• Comfortable using Microsoft Office and client relationship management platforms.
• Positive, energetic, and teachable attitude; thrives in a collaborative environment.
• Ability to uphold Colonial's values in all client interactions.
• Ability to occasionally lift up to 25 pounds.
• Ability to communicate in English, verbally and in writing.

Responsabilités

• Handle calls and inquiries with professionalism and empathy.
• Schedule appointments for service technicians and maintain records in the CRM.
• Assist with billing inquiries and conduct satisfaction checks.
• Promote Colonial's services and preventative maintenance programs.
• Provide administrative and client support as needed.

Connaissances

Customer service

Phone etiquette

Communication

Organization

Multitasking

CRM

Microsoft Office

Client-first mindset

Formation

High school diploma or GED

Outils

Microsoft Office

CRM software

Description du poste

INSIDER INFO

This is one of our best positions - and it's open for a limited time!

Company

Colonial Plumbing, Heating & Air

Location

Colonial Heights, VA

Job Title

Full-time Client Experience Representative

Pay

$33K-46K per year based on experience and knowledge of the trades

Schedule

Monday-Friday from 8 am-5 pm, with occasional overtime requirements

WHAT SETS THIS ROLE APART

• Health benefits
• Dental and AFLAC options (pre-tax)
• AD&D and term life insurance
• A 401(k)
• Six paid holidays per year
• Generous PTO after 90 days

THE CLIENT EXPERIENCE REPRESENTATIVE ROLE

As a Client Experience Representative, you'll be the vital first point of contact for families and businesses, handling calls and inquiries with professionalism and empathy. Your responsibilities include scheduling appointments for service technicians, maintaining records in our CRM, assisting with billing inquiries, and conducting satisfaction checks. You'll also promote Colonial's services and preventative maintenance programs while upholding our core values: Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment. Additionally, you'll provide administrative and client support as needed.

READY TO JOIN US

Colonial Plumbing Heating Air is a full-service plumbing, heating, and cooling company dedicated to handling our customers' home and commercial service needs. From furnace and AC maintenance to whole-home repiping and water heater installation, we focus on providing tailored solutions for each customer's unique circumstances. We know our customers by name and have their best interests in mind.

We know that our employees are the foundation of our success. This is why we offer competitive compensation and excellent benefits. Here at Colonial Plumbing Heating Air, we truly value our team members so no one is just a number to us.

Liking what you're hearing?

• High school diploma or GED
• 1+ years of experience in customer service is preferred
• Professional phone etiquette and interpersonal skills
• Excellent communication and listening skills with a client-first mindset
• Strong organizational and multitasking abilities with attention to detail
• Comfortable using Microsoft Office and client relationship management platforms
• Positive, energetic, and teachable attitude; thrives in a collaborative environment
• Ability to uphold Colonial's values in all client interactions
• Ability to occasionally lift up to 25 pounds
• Ability to communicate in English, verbally and in writing

Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.