Customer Care Pro: Booking Appointments & Growth

Make It Essig; Reading, Northern (Berks County, KY); Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

Paid Time Off

401K Retirement Plan

Job summary

Essig Plumbing & Heating, LLC is seeking an experienced Call Center Representative to join our Berks County team. In this role you will book service appointments and promote customer satisfaction through professional, empathetic service.

Candidates should have a proven track record in customer service, be IT competent with typing speed, and experience using CRM software. Strong organizational and communication skills, teamwork, and alignment with our values are essential.

Qualifications

• Proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Experience with CRM software
• Ability to build trust and demonstrate empathy
• Detailed oriented with strong organizational and communication skills
• Team oriented: teachable; earned respect
• Believes in, promotes, and lives out the company’s visions and values

Responsibilities

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Plant the seed for the Essig Service Partner Plan
• Responsible to meet the needs of the 3-Day Call Board

Skills

Customer service

CRM software

Excellent communication

Empathy

Organization

Team player

Values alignment

Tools

CRM software

Job description

Essig Plumbing & Heating, LLC is seeking an experienced Call Center Representative to join our Berks County team. In this role you will book service appointments and promote customer satisfaction through professional, empathetic service.

Candidates should have a proven track record in customer service, be IT competent with typing speed, and experience using CRM software. Strong organizational and communication skills, teamwork, and alignment with our values are essential.