Client Experience Pro — Retail Banking (In-Office)

PNC Financial Services Group, Inc.; Bedford (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to support multiple branches in the Hurst, TX region. The role focuses on delivering a differentiated customer experience, educating customers on financial options, and driving loyalty through proactive engagements and referrals.

The position involves handling a variety of customer interactions, leveraging technology, and aligning with PNC’s customer-centric approach in daily branch operations.

Qualifications

• Customer service experience or potential in banking required or preferred.
• Knowledge of banking products and processes is beneficial.
• Strong communication and interpersonal skills.
• Ability to educate customers on options and leverage technology.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives and bank products.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement and promotes PNC products.
• Supports proactive sales conversations through service to sales processes.

Skills

Customer Service

Banking

Communication

Sales

Digital Tools

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to support multiple branches in the Hurst, TX region. The role focuses on delivering a differentiated customer experience, educating customers on financial options, and driving loyalty through proactive engagements and referrals.

The position involves handling a variety of customer interactions, leveraging technology, and aligning with PNC’s customer-centric approach in daily branch operations.