Client Experience Specialist

PNC Financial Services Group, Inc.; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Pension and stock purchase plans

Paid time off

Parental leave

Job summary

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate based in Frisco, TX.

The role focuses on delivering a superior customer experience, educating customers on banking options and identifying opportunities to grow wallet share within a supportive in-office environment. The position emphasizes lobby engagement, referrals to branch staff, and the use of technology to simplify customer interactions, while upholding PNC policies and delivering value-driven

Qualifications

• Roles typically do not require a university degree and may rely on related experience.
• Candidates should demonstrate knowledge, skills and abilities for a client-focused banking role.
• Strong communication and problem-solving skills are expected to support customer loyalty.

Responsibilities

• Delivers a unique customer experience and educates customers on banking options.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and leverage technology.
• Applies product knowledge to resolve customer problems and drive loyalty.
• Supports sales conversations and a defined sales process to grow wallet share.
• Ensures branch operations are efficient and compliant with policies.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate based in Frisco, TX.

The role focuses on delivering a superior customer experience, educating customers on banking options and identifying opportunities to grow wallet share within a supportive in-office environment. The position emphasizes lobby engagement, referrals to branch staff, and the use of technology to simplify customer interactions, while upholding PNC policies and delivering value-driven