Banking Client Experience Specialist

PNC; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

PNC is seeking a Client Experience Associate in Houston, TX within the Retail Banking organization, supporting multiple branches in the region. This in-office role focuses on delivering an exceptional customer experience and guiding customers toward the right solutions.

The position emphasizes engaging customers, referrals to branch staff, and using technology to assist with transactions. No degree is required and visa sponsorship is not provided.

Qualifications

• Role typically requires <1 year of related experience.
• In lieu of a degree, a comparable combination of education, certifications, and experience may be considered.
• No sponsorship for work visas is provided.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations and referrals to branch staff.
• Performs lobby engagement to connect with customers and educate on digital tools.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and transactions are completed accurately and efficiently.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Houston, TX within the Retail Banking organization, supporting multiple branches in the region. This in-office role focuses on delivering an exceptional customer experience and guiding customers toward the right solutions.

The position emphasizes engaging customers, referrals to branch staff, and using technology to assist with transactions. No degree is required and visa sponsorship is not provided.