Client Experience Pro — Front Desk (On-site)

Rutter Mills, LLP; Norfolk (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP in Norfolk, VA seeks a dedicated Client Services Front Desk professional to be the first point of contact for potential clients. This full-time, on-site position focuses on delivering professional intake experiences, keeping front desk operations smooth, and supporting a fast-paced legal team.

The ideal candidate is reliable, client-focused, with excellent communication skills, and able to handle multiple priorities in a busy environment.

Qualifications

• Exceeding client expectations should be a priority.
• Excellent oral and written communication, including conveying complex information.
• Ability to work independently and in a team; manage multiple priorities.

Responsibilities

• Welcome clients, visitors, and walk-ins with professionalism and warmth.
• Answer and routing calls with accuracy and a positive phone presence.
• Collect, verify, and document client information with high accuracy.
• Perform data entry and maintain organized records.
• Communicate effectively with clients, referrals, and team members.
• Maintain a clean, welcoming lobby and front desk area.
• Monitor and restock front desk supplies as needed.
• Balance multiple tasks in a fast-paced, team environment.
• Follow firm procedures and maintain confidentiality.

Skills

Communication skills

Multitasking

Teamwork

Bilingual

Job description

Rutter Mills LLP in Norfolk, VA seeks a dedicated Client Services Front Desk professional to be the first point of contact for potential clients. This full-time, on-site position focuses on delivering professional intake experiences, keeping front desk operations smooth, and supporting a fast-paced legal team.

The ideal candidate is reliable, client-focused, with excellent communication skills, and able to handle multiple priorities in a busy environment.