Case Consultant

Rutter Mills LLP; Norfolk (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP in Norfolk, VA is seeking a committed Case Consultant to join our Front End Department. As the face and voice for potential clients, you will set the tone for the intake experience with professionalism, empathy, and attention to detail.

The role focuses on handling incoming calls, conducting new client intakes, collecting information accurately, and ensuring timely follow-up in a fast-paced team environment. A client-first mindset and clear communication are essential.

Qualifications

• Exceeding client expectations is a priority.
• Excellent oral and written communication, including conveying complex information clearly.
• Ability to work independently and with a team.
• Ability to manage multiple priorities and adapt to changing priorities professionally.
• Bilingual a plus.

Responsibilities

• Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
• Conduct new client intakes for designated case types, ensuring a seamless and supportive experience
• Collect, verify, and document client information with high accuracy and attention to detail
• Perform data entry and maintain organized, accurate records
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members
• Assist with front-end client support and ensure timely follow-up throughout the intake process
• Balance multiple responsibilities in a fast-paced, team-oriented environment
• Follow firm procedures and maintain confidentiality in all interactions

Skills

Excellent communication

Bilingual (a plus)

Teamwork

Multitasking

Attention to detail

Job description

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused Case Consultant to join our Front End Department. This role plays an important part in the firm’s success and reputation by serving as a first point of contact for potential clients and helping create a professional, compassionate, and positive intake experience.

Department

Front End

Location

Norfolk, VA

Compensation

$40,000 / year

Schedule

Full-time Monday through Friday

About the Role

Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation. As the face and voice of Rutter Mills, Case Consultants create positive first impressions and support current and potential clients through the intake process with professionalism, empathy, and attention to detail. We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to exceptional client service. The ideal candidate is great on the phone, personable, and an empathetic, attentive listener.

Key Responsibilities

• Manage incoming and outbound calls with warmth, accuracy, and exceptional client service
• Conduct new client intakes for designated case types, helping ensure a seamless and supportive experience
• Collect, verify, and document client information with a high level of accuracy and attention to detail
• Perform data entry and maintain organized, accurate records
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members
• Assist with front-end client support and help ensure timely follow-up throughout the intake process
• Balance multiple responsibilities in a fast-paced, team-oriented environment
• Follow firm procedures and maintain confidentiality in all interactions

Qualifications

• You must consider exceeding client expectations a priority.
• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Ability to work independently and with a team.
• Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
• Bilingual a plus!

Why Rutter Mills

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance