Client Services, Front Desk

Rutter-Mills,-LL; Norfolk (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP is seeking a client services professional for the Front End/Front Desk role in Norfolk, VA. You will be the face and voice of the firm, handling client intake with empathy and professionalism while supporting a busy front desk in a team environment.

The ideal candidate excels in phone and in-person communication, can multitask effectively, and takes pride in delivering exceptional client service daily.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently and with a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual a plus!

Responsibilities

• Welcome clients, visitors, and walk-ins with professionalism and warmth.
• Manage incoming and outbound calls with accuracy and a positive phone presence.
• Collect, verify, and document client information with high accuracy.
• Perform data entry and maintain organized records.
• Communicate effectively with clients, referrals, and team members.
• Maintain a clean and welcoming lobby area.
• Monitor and restock front desk supplies as needed.
• Balance multiple responsibilities in a fast-paced, team-oriented environment.
• Follow firm procedures and maintain confidentiality in all interactions.

Skills

Excellent communication

Teamwork

Multitasking

Customer service

Bilingual a plus

Job description

Client Services, Front Desk

Department: Front End

Employment Type: Full Time

Location: Norfolk, VA

Compensation: $40,000 / year

Description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking a committed and client-focused client services employee to join our Front End Department. This role plays an important part in the firm’s success and reputation by serving as a first point of contact for potential clients and helping create a professional, compassionate, and positive intake experience.

Schedule: Full-time Monday through Friday 8:30am - 5:30pm

Locations: On-site, Hampton Roads, VA- Southside or Peninsula

About the Role

Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation. As the face and voice of Rutter Mills, client services employees create positive first impressions and support current and potential clients through their time with us with professionalism, empathy, and attention to detail. We are seeking someone who thrives in a fast-paced, team-oriented environment and is committed to exceptional client service. The ideal candidate is reliable, great on the phone, personable, and an empathetic, attentive listener.

Key Responsibilities

• Welcome clients, visitors, and walk-ins with professionalism, warmth, and exceptional client service.
• Manage incoming and outbound calls with accuracy, patience, and a positive phone presence .
• Collect, verify, and document client information with a high level of accuracy and attention to detail.
• Perform data entry and maintain organized, accurate records.
• Communicate effectively with current and potential clients, referrals, walk-ins, and team members.
• Maintain a clean, welcoming, and organized lobby area.
• Monitor and restock front desk, lobby, and client-facing supplies as needed.
• Balance multiple responsibilities in a fast-paced, team-oriented environment.
• Follow firm procedures and maintain confidentiality in all interactions.

Qualifications

• You must consider exceeding client expectations a priority.
• Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others.
• Ability to work independently and with a team.
• Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
• Bilingual a plus!

Why Rutter Mills?

Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients.

We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve.

As our firm continues, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.

Benefits Include

• Paid Time Off
• Health insurance
• 401(k) after 1 year
• Professional development assistance