Client Services Concierge — Front Desk

Rutter Mills LLP; Norfolk (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP in Norfolk, VA is seeking a committed client services associate for our Front End Department. You will be the face and voice of the firm, creating a positive intake experience for current and potential clients with professionalism, empathy, and attention to detail.

This full-time role offers a stable schedule and on-site work in Hampton Roads, with opportunities for professional development within a well-established personal injury practice.

Qualifications

• Exceeding client expectations is a priority.
• Excellent oral and written communication skills.
• Ability to work independently and in a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual a plus.

Responsibilities

• Welcome clients, visitors, and walk-ins with professionalism and warmth.
• Manage incoming and outbound calls with accuracy and a positive phone presence.
• Collect, verify, and document client information with precision.
• Perform data entry and maintain organized records.
• Communicate effectively with clients, referrals, and team members.
• Keep the lobby area clean, welcoming, and organized.
• Monitor and restock front desk supplies as needed.
• Follow firm procedures and maintain client confidentiality.

Skills

Communication skills

Phone etiquette

Teamwork

Multitasking

Bilingual

Job description

Rutter Mills LLP in Norfolk, VA is seeking a committed client services associate for our Front End Department. You will be the face and voice of the firm, creating a positive intake experience for current and potential clients with professionalism, empathy, and attention to detail.

This full-time role offers a stable schedule and on-site work in Hampton Roads, with opportunities for professional development within a well-established personal injury practice.