Prelitigation Client Care Specialist

Rutter-Mills,-LL; Norfolk (VA); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) matching

Growth opportunities

Job summary

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking an experienced and client-focused Prelitigation Client Relations Specialist to join our team. This role is ideal for someone with strong communication skills, empathy, and a genuine desire to help clients through the personal injury case process.

Location: On-site in Norfolk or Hampton, VA, with possible remote work flexibility. Schedule is full-time Monday through Friday.

Qualifications

• 3+ years of customer service or client relations experience.
• Excellent communication with empathy and active listening.
• Highly organized with strong follow-through and attention to detail.
• Ability to stay professional when speaking with upset clients.

Responsibilities

• Communicate with clients by phone and email regarding case updates.
• Answer client questions or refer to appropriate team member.
• Document client communication and case updates in the firm’s case management system.
• Identify client concerns, delays, or follow-up needs and escalate them.
• Maintain organized follow-up tasks to support case progress.
• Follow firm procedures and maintain confidentiality in all communications.

Skills

Customer service

Empathy

Active listening

Communication skills

Organized

Follow-through

Professionalism

Learning new software

Job description

Rutter Mills LLP, a leading personal injury law firm in Hampton Roads, is seeking an experienced and client-focused Prelitigation Client Relations Specialist to join our team. This role is ideal for someone with strong communication skills, empathy, and a genuine desire to help clients through the personal injury case process.

Location: On-site in Norfolk or Hampton, VA, with possible remote work flexibility. Schedule is full-time Monday through Friday.