Client Experience Specialist – Banking & Loyalty

PNC Financial Services Group, Inc.; Kingstowne (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life insurance

Disability protection

401(k) with match

Paid holidays

Vacation days

Educational assistance

Wellness program

Parental leave

Job summary

PNC Financial Services Group, Inc. is seeking an entry-level Client Experience Associate in Kingston, Virginia within Retail Banking. You will deliver a differentiated customer experience, educate customers on banking options, and identify opportunities to grow customer loyalty through referrals and proactive engagement.

The role emphasizes in-office collaboration, adherence to policies, and supporting both teller and lobby activities to optimize daily branch operations and customer satisfaction.

Qualifications

• For this entry-level role no university degree is required; related experience or certifications may be considered.
• Able to learn banking products and processes to support customer interactions.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Handles diverse customer interactions and educates on banking options.
• Identifies opportunities and refers to branch staff when appropriate.
• Engages customers in lobby activities and promotes PNC products.
• Supports sales conversations through a defined process and referrals.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking an entry-level Client Experience Associate in Kingston, Virginia within Retail Banking. You will deliver a differentiated customer experience, educate customers on banking options, and identify opportunities to grow customer loyalty through referrals and proactive engagement.

The role emphasizes in-office collaboration, adherence to policies, and supporting both teller and lobby activities to optimize daily branch operations and customer satisfaction.