Client Experience & Operations Specialist

AlphaGraphics US 219; Reisterstown (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

AlphaGraphics US 219 is seeking a Client Experience & Operations Associate in Maryland. This full-time role focuses on delivering exceptional inside customer service, welcoming walk-in clients, and ensuring orders start on the right foot.

You will gain hands-on cross-training across operations, including community outreach, local networking, digital tech, and large-format signage production, with a path to Account Manager.

Qualifications

• Resourceful and tech-savvy; comfortable navigating CRM and standard office tech.
• Independent self-starter; able to prioritize tasks and work without supervision.
• Strong written and verbal communication with a customer-first attitude.
• Growth mindset; eager to learn manufacturing/print processes and grow into account management.
• Physical capability to stand, bend, and lift/move 40-50 lb equipment.

Responsibilities

• Greet walk-in customers and handle inquiries; intake orders.
• Identify customer needs, provide product timelines, and manage expectations.
• Maintain a clean, welcoming showroom environment.

Skills

Tech-Savvy

Independent worker

Strong communicator

Growth mindset

Physical ability

Education

Open to entry-level candidates

Tools

CRM software

AI productivity tools

Job description

AlphaGraphics US 219 is seeking a Client Experience & Operations Associate in Maryland. This full-time role focuses on delivering exceptional inside customer service, welcoming walk-in clients, and ensuring orders start on the right foot.

You will gain hands-on cross-training across operations, including community outreach, local networking, digital tech, and large-format signage production, with a path to Account Manager.