Client Experience & Operations Associate

AlphaGraphics US 219; Reisterstown (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

AlphaGraphics US 219 is seeking a Client Experience & Operations Associate in Maryland. This full-time role focuses on delivering exceptional inside customer service, welcoming walk-in clients, and ensuring orders start on the right foot.

You will gain hands-on cross-training across operations, including community outreach, local networking, digital tech, and large-format signage production, with a path to Account Manager.

Qualifications

• Resourceful and tech-savvy; comfortable navigating CRM and standard office tech.
• Independent self-starter; able to prioritize tasks and work without supervision.
• Strong written and verbal communication with a customer-first attitude.
• Growth mindset; eager to learn manufacturing/print processes and grow into account management.
• Physical capability to stand, bend, and lift/move 40-50 lb equipment.

Responsibilities

• Greet walk-in customers and handle inquiries; intake orders.
• Identify customer needs, provide product timelines, and manage expectations.
• Maintain a clean, welcoming showroom environment.

Skills

Tech-Savvy

Independent worker

Strong communicator

Growth mindset

Physical ability

Education

Open to entry-level candidates

Tools

CRM software

AI productivity tools

Job description

Location:

AlphaGraphics

Position Type:

Full-Time (40 Hours/Week)

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM (1-Hour Lunch)

Growth Opportunity:

Fast-track development path to Account Manager

Position Overview

Are you a detail-oriented, customer-focused communicator looking for a dynamic role with real career growth? AlphaGraphics is seeking a Client Experience & Operations Associate to join our growing team.

In this role, your primary mission is to be the friendly face and voice of our center - delivering exceptional inside customer service, managing walk-in clients, and ensuring every order starts on the right foot. Beyond the front desk, you will gain hands-on cross-training across our modern business operations, including community outreach, local business networking, digital technology, and large-format signage production.

We are looking for a tech-savvy self-starter who thrives on independence, takes ownership of their work without needing constant supervision, and is eager to build a deep understanding of our business from the ground up to eventually transition into a full-fledged Account Manager.

Key Responsibilities

Inside Client Experience & Service (Primary Focus)

• Warmly greet retail walk-in customers, handle incoming phone inquiries, and assist clients with order intake.
• Identify customer needs, answer product/service questions, and provide accurate project timelines.
• Maintain a clean, professional, and welcoming showroom environment.

Community Outreach & Business Development

• Represent AlphaGraphics at local networking functions, Chamber of Commerce meetings, and community events.
• Conduct friendly, non-targeted follow-up calls to recent clients to ensure satisfaction and invite repeat business.
• Build initial relationships with local business owners to help expand brand awareness in the community.

Technical Cross-Training & Operations

• Participate in hands-on training to learn digital print equipment, large-format printing, vinyl application, and finishing processes.
• Assist production team members with job staging, material handling, and finishing tasks during peak periods.
• Gain comprehensive product knowledge to confidently advise clients on print, signage, and marketing solutions in the future.

Systems & Administrative Support

• Utilize internal CRM and order management software to input job specs, generate quotes, and track order progress.
• Use computer software and basic AI productivity tools to streamline administrative tasks, draft communications, and improve daily workflow efficiency.
• Manage day-to-day administrative details independently once initial training is completed.

What We Are Looking For

• Resourceful & Tech-Savvy: Comfortable navigating CRM software, standard office technology, and modern digital tools (including basic AI tools) to work efficiently.
• Independent Self-Starter: Able to prioritize tasks, solve problems, and keep busy during downtime without needing step-by-step micromanagement.
• Strong Communicator: Excellent verbal and written communication skills with a customer-first attitude.
• Growth Mindset: Excited to learn new technical skills, understand manufacturing/print processes, and grow into account management.
• Physical Capability: Ability to stand, bend, and occasionally lift/move equipment or material rolls weighing 40-50 lbs.
• Background: Open to entry-level candidates, recent business/communications graduates, or individuals with retail, hospitality, or customer service experience. No prior printing experience required - we will teach you!

Compensation: $15.00 - $17.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.