Client Experience & Operations Associate

AlphaGraphics; Reisterstown (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

AlphaGraphics is hiring a Client Experience & Operations Associate to be the friendly face and voice of the center, delivering exceptional inside customer service and managing walk-in clients. You will gain hands-on cross-training in digital printing and finishing while supporting order intake and project timelines.

The role offers opportunities to learn manufacturing processes, build local business relationships, and grow into an Account Manager position.

Qualifications

• Resourceful and tech-savvy; comfortable with CRM software and digital tools.
• Independent self-starter who can stay productive with minimal supervision.
• Strong verbal and written communication with a customer-first approach.
• Growth mindset with eagerness to learn manufacturing/print processes and advance to account management.

Responsibilities

• Greet walk-in customers and handle phone inquiries; assist with order intake.
• Engage in community outreach to build local business relationships and drive repeat business.
• Cross-train in digital print equipment, large-format printing, vinyl application, and finishing tasks.
• Use CRM and order management software to quote, track orders, and support daily workflows.

Skills

Tech-Savvy

Self-Starter

Strong Communicator

Growth Mindset

Physical Capability

Entry-Level Friendly

Tools

CRM software

AI productivity tools

Job description

Location: AlphaGraphics

Position Type: Full-Time (40 Hours/Week)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-Hour Lunch)

Growth Opportunity: Fast-track development path to Account Manager

Position Overview

Are you a detail-oriented, customer-focused communicator looking for a dynamic role with real career growth? AlphaGraphics is seeking a Client Experience & Operations Associate to join our growing team.

In this role, your primary mission is to be the friendly face and voice of our center - delivering exceptional inside customer service, managing walk-in clients, and ensuring every order starts on the right foot. Beyond the front desk, you will gain hands-on cross-training across our modern business operations, including community outreach, local business networking, digital technology, and large-format signage production.

We are looking for a tech-savvy self-starter who thrives on independence, takes ownership of their work without needing constant supervision, and is eager to build a deep understanding of our business from the ground up to eventually transition into a full-fledged Account Manager.

Key Responsibilities

Inside Client Experience & Service (Primary Focus)

• Warmly greet retail walk-in customers, handle incoming phone inquiries, and assist clients with order intake.
• Identify customer needs, answer product/service questions, and provide accurate project timelines.
• Maintain a clean, professional, and welcoming showroom environment.

Community Outreach & Business Development

• Represent AlphaGraphics at local networking functions, Chamber of Commerce meetings, and community events.
• Conduct friendly, non-targeted follow-up calls to recent clients to ensure satisfaction and invite repeat business.
• Build initial relationships with local business owners to help expand brand awareness in the community.

Technical Cross-Training & Operations

• Participate in hands-on training to learn digital print equipment, large-format printing, vinyl application, and finishing processes.
• Assist production team members with job staging, material handling, and finishing tasks during peak periods.
• Gain comprehensive product knowledge to confidently advise clients on print, signage, and marketing solutions in the future.

Systems & Administrative Support

• Utilize internal CRM and order management software to input job specs, generate quotes, and track order progress.
• Use computer software and basic AI productivity tools to streamline administrative tasks, draft communications, and improve daily workflow efficiency.
• Manage day-to-day administrative details independently once initial training is completed.

What We Are Looking For

• Resourceful & Tech-Savvy: Comfortable navigating CRM software, standard office technology, and modern digital tools (including basic AI tools) to work efficiently.
• Independent Self-Starter: Able to prioritize tasks, solve problems, and keep busy during downtime without needing step-by-step micromanagement.
• Strong Communicator: Excellent verbal and written communication skills with a customer-first attitude.
• Growth Mindset: Excited to learn new technical skills, understand manufacturing/print processes, and grow into account management.
• Physical Capability: Ability to stand, bend, and occasionally lift/move equipment or material rolls weighing 40-50 lbs.
• Background: Open to entry-level candidates, recent business/communications graduates, or individuals with retail, hospitality, or customer service experience. No prior printing experience required - we will teach you!
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.