Client Experience & Operations—Path to Account Manager

AlphaGraphics; Reisterstown (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

AlphaGraphics is hiring a Client Experience & Operations Associate to be the friendly face and voice of the center, delivering exceptional inside customer service and managing walk-in clients. You will gain hands-on cross-training in digital printing and finishing while supporting order intake and project timelines.

The role offers opportunities to learn manufacturing processes, build local business relationships, and grow into an Account Manager position.

Qualifications

• Resourceful and tech-savvy; comfortable with CRM software and digital tools.
• Independent self-starter who can stay productive with minimal supervision.
• Strong verbal and written communication with a customer-first approach.
• Growth mindset with eagerness to learn manufacturing/print processes and advance to account management.

Responsibilities

• Greet walk-in customers and handle phone inquiries; assist with order intake.
• Engage in community outreach to build local business relationships and drive repeat business.
• Cross-train in digital print equipment, large-format printing, vinyl application, and finishing tasks.
• Use CRM and order management software to quote, track orders, and support daily workflows.

Skills

Tech-Savvy

Self-Starter

Strong Communicator

Growth Mindset

Physical Capability

Entry-Level Friendly

Tools

CRM software

AI productivity tools

Job description

AlphaGraphics is hiring a Client Experience & Operations Associate to be the friendly face and voice of the center, delivering exceptional inside customer service and managing walk-in clients. You will gain hands-on cross-training in digital printing and finishing while supporting order intake and project timelines.

The role offers opportunities to learn manufacturing processes, build local business relationships, and grow into an Account Manager position.