Client Experience & Operations Specialist | Route to AM

AlphaGraphics - US857; Reisterstown (MD); On-site; USD 36,000 - 56,000; Full time

Job summary

AlphaGraphics is seeking a detail-oriented Client Experience & Operations Associate to join our team. You will be the friendly face for customers, manage walk-ins, and ensure orders start smoothly.

The role offers hands-on cross-training in digital print, large-format signage, community outreach, and operations. You will grow into an Account Manager as you gain product knowledge and independence in a fast-paced environment.

Qualifications

• Excellent verbal and written communication with a customer-first attitude.
• Ability to work independently and manage multiple tasks.
• Willingness to learn print processes and product knowledge.
• Comfort with CRM software and basic AI productivity tools.

Responsibilities

• Greet and assist walk-in clients, handle inquiries, and input order specs.
• Build relationships with local customers through outreach and follow-ups.
• Learn digital print equipment and production processes across departments.
• Use CRM and order systems to track progress and draft communications.

Skills

Customer service

Communication

Independent

Tech-savvy

Problem solving

Tools

CRM software

AI tools

Office software

Job description

AlphaGraphics is seeking a detail-oriented Client Experience & Operations Associate to join our team. You will be the friendly face for customers, manage walk-ins, and ensure orders start smoothly.

The role offers hands-on cross-training in digital print, large-format signage, community outreach, and operations. You will grow into an Account Manager as you gain product knowledge and independence in a fast-paced environment.