Client Experience & Office Concierge

ROCS Grad Staffing; Fairfax (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

ROCS Grad Staffing in the United States is seeking a diligent administrative professional to serve as the first point of contact for clients and visitors. You will handle reception, schedule coordination, CRM maintenance, and general office support to ensure a smooth client experience.

This role combines customer service with administrative responsibilities, requiring professional communication, organization, and the ability to manage multiple priorities in a small team setting.

Qualifications

• Previous administrative, receptionist, customer service, or office support experience preferred.
• Excellent written and verbal communication skills and professional demeanor.
• Strong organizational skills with attention to detail and the ability to multitask.
• Experience with a CRM and standard office technology is a plus.

Responsibilities

• Be the first point of contact for clients, visitors, and vendors with a warm, professional presence.
• Answer phone calls, direct inquiries, and assist with basic service requests.
• Maintain the office calendar and coordinate client appointments and internal meetings.
• Keep CRM data accurate and up to date; follow up on client-related tasks.
• Support client communications, mailings, and outreach; assist with events and records.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Multitasking

Education

Microsoft Office proficiency

Tools

Microsoft Office

CRM

Job description

ROCS Grad Staffing in the United States is seeking a diligent administrative professional to serve as the first point of contact for clients and visitors. You will handle reception, schedule coordination, CRM maintenance, and general office support to ensure a smooth client experience.

This role combines customer service with administrative responsibilities, requiring professional communication, organization, and the ability to manage multiple priorities in a small team setting.