Front Desk Receptionist

ROCS Grad Staffing; Fairfax (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

ROCS Grad Staffing in the United States is seeking a diligent administrative professional to serve as the first point of contact for clients and visitors. You will handle reception, schedule coordination, CRM maintenance, and general office support to ensure a smooth client experience.

This role combines customer service with administrative responsibilities, requiring professional communication, organization, and the ability to manage multiple priorities in a small team setting.

Qualifications

• Previous administrative, receptionist, customer service, or office support experience preferred.
• Excellent written and verbal communication skills and professional demeanor.
• Strong organizational skills with attention to detail and the ability to multitask.
• Experience with a CRM and standard office technology is a plus.

Responsibilities

• Be the first point of contact for clients, visitors, and vendors with a warm, professional presence.
• Answer phone calls, direct inquiries, and assist with basic service requests.
• Maintain the office calendar and coordinate client appointments and internal meetings.
• Keep CRM data accurate and up to date; follow up on client-related tasks.
• Support client communications, mailings, and outreach; assist with events and records.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication skills

Multitasking

Education

Microsoft Office proficiency

Tools

Microsoft Office

CRM

Job description

This is a great opportunity to join a professional, client-focused office where you’ll play an important role in both the day-to-day operations of the business and the overall client experience. You’ll be the first point of contact for clients and visitors while also providing administrative support to keep the office organized and running smoothly.

This position is ideal for someone who enjoys working with people, takes pride in creating a welcoming and professional environment, and is looking for a role that combines customer service with administrative responsibilities.

Responsibilities:

• Serve as the first point of contact for clients, prospective clients, visitors, and vendors, providing a warm and professional experience
• Answer incoming phone calls, direct inquiries to the appropriate team member, and assist with basic service requests
• Manage the office calendar and coordinate client appointments, internal meetings, and other scheduled activities
• Maintain accurate and up-to-date information within the company CRM system
• Monitor follow-up activities and help ensure client-related tasks and next steps are completed on time
• Assist with client communications, including email correspondence, mailings, and other outreach
• Help maintain strong client relationships through ongoing communication and client appreciation efforts
• Support the coordination and execution of client events, educational programs, workshops, and other office events
• Maintain organized electronic and physical filing systems and assist with recordkeeping
• Retrieve, distribute, and track incoming and outgoing mail and correspondence
• Maintain inventory and order office and hospitality supplies as needed
• Provide administrative support to the team, including preparing and processing routine forms and documentation
• Assist with general office operations, including opening and closing the office
• Complete additional administrative projects and responsibilities as assigned

Requirements:

• Previous administrative, receptionist, customer service, or office support experience preferred
• Strong interpersonal and customer service skills with a professional and welcoming demeanor
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities, deadlines, and follow-up tasks
• Comfortable answering phones and communicating directly with clients and other external contacts
• Proficiency with Microsoft Office and general office technology
• Experience working with a CRM or client database is a plus
• Ability to handle confidential or sensitive information with professionalism and discretion
• Reliable, proactive, and comfortable taking ownership of day-to-day responsibilities
• Ability to work effectively both independently and as part of a small, collaborative team