Front Office Concierge & Visitor Experience Lead

Stockell Consulting; Cranberry Township (Butler County); On-site; USD 35,000 - 52,000; Full time

Job summary

Stockell Consulting is seeking a friendly Concierge to be the first point of contact for visitors and staff. You will handle visitor check-in, badge creation, and general front-desk duties, ensuring a professional reception experience in a safety-conscious environment.

The role requires strong communication, multitasking ability, and proficiency with Microsoft Office; familiarity with ENVOY is a plus. On-site operations support and coordination with catering are included.

Qualifications

• High school diploma or equivalent required.
• 1–2 years front desk or administrative experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to multitask and remain calm under pressure.
• Familiarity with safety protocols and emergency procedures a plus.

Responsibilities

• Welcome visitors in a professional and friendly manner.
• Enter customers and visitors into the ENVOY system.
• Ensure signing in/out of visitors and customers using ENVOY.
• Prepare customer badges for upcoming visits.
• Manage badges for visitors, customers, and contractors entering the facility.
• Escort visitors to designated areas as needed.
• Assist employees with badge replacements and access issues.
• Answer and direct phone calls to appropriate personnel.
• Maintain reception and common areas.
• Coordinate with on-site catering and vendors for food/beverage needs in collaboration with the Executive Assistant.
• Manage meeting room availability and support internal meetings or customer events.
• Sort and distribute mail for 4th and 5th floor employees.
• Maintain employee office and cubicle assignments; order signage as needed.
• Provide office management support (e.g., printer jams, toner, cleaning coffee machines, restocking supplies, submitting facility requests, order supplies).
• Support emergency communication protocols and assist during drills or alerts.
• Assist with special projects and administrative tasks as assigned by management.

Skills

Front desk experience

Communication skills

Multitasking

Safety protocols familiarity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Stockell Consulting is seeking a friendly Concierge to be the first point of contact for visitors and staff. You will handle visitor check-in, badge creation, and general front-desk duties, ensuring a professional reception experience in a safety-conscious environment.

The role requires strong communication, multitasking ability, and proficiency with Microsoft Office; familiarity with ENVOY is a plus. On-site operations support and coordination with catering are included.