Client Experience Lead – Pharmacy & Insurance

CVS Health; North Dakota; Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking a qualified candidate for a full-time role in the United States. The position focuses on client and member support within a pharmacy/insurance context, including plan changes, ID card facilitation, reporting, and inbound calls.

You will manage plan-related tasks, eligibility, and terminations while ensuring accurate documentation and seamless implementation across customer interactions.

Qualifications

• 5+ years of experience in a pharmacy, PBM, and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.
• Bachelor's degree preferred; high school diploma or GED accepted.

Responsibilities

• Perform and support plan changes.
• Perform ID card facilitation.
• Complete any necessary reporting (scheduled, ad-hoc).
• Conduct inbound phone calls.
• Complete any assigned invoices.
• Perform any assigned group terminations.
• Complete documentation requests.
• Serve as a presence throughout the implementation process.
• Facilitate and participate in external-facing meetings.
• Perform overrides as needed.
• Oversee prior authorization and accessibility processes.
• Oversee resolution of claims issues.
• Perform manual eligibility adds and terminations.
• Service warranties as assigned.

Skills

Pharmacy experience

Travel flexibility

Education

Bachelor's degree

High school diploma or GED

Tools

Salesforce

Job description

CVS Health is seeking a qualified candidate for a full-time role in the United States. The position focuses on client and member support within a pharmacy/insurance context, including plan changes, ID card facilitation, reporting, and inbound calls.

You will manage plan-related tasks, eligibility, and terminations while ensuring accurate documentation and seamless implementation across customer interactions.