Client Experience Advocate – Banking & Loyalty Champion

PNC Financial Services Group, Inc.; Fresno (CA); Hybrid; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Fresno, CA to support multiple branches in the region. This role delivers a unique customer experience, educates customers on banking options, and uses technology to simplify transactions while building loyalty.

No degree is required and candidates typically have less than one year of related experience. The office culture emphasizes balance, inclusion, and opportunities for growth within Retail Banking.

Qualifications

• Roles at this level typically require little or no college degree.
• Related experience or product knowledge may be considered in lieu of a degree.
• Spanish speaking ability is preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and banking options during interactions.
• Identifies opportunities and makes referrals to branch staff as appropriate.
• Supports proactive sales conversations through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Fresno, CA to support multiple branches in the region. This role delivers a unique customer experience, educates customers on banking options, and uses technology to simplify transactions while building loyalty.

No degree is required and candidates typically have less than one year of related experience. The office culture emphasizes balance, inclusion, and opportunities for growth within Retail Banking.