Client Experience Lead, Studio Operations

Barry's; West Hollywood (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

A premier fitness establishment in West Hollywood is hiring a Client Operations Lead. This role involves ensuring exceptional client experiences, supporting studio operations, and maintaining high hospitality standards. Candidates should possess strong customer service skills, work effectively within a team, and demonstrate a friendly demeanor. The position requires availability for flexible shifts, including weekends. Join our vibrant fitness community dedicated to delivering impactful workout experiences.

Qualifications

• Strong hospitality customer service skills aligned with company values.
• Ability to work 4 to 5 shifts, including weekends.
• Friendly and outgoing personality with enthusiasm for the role.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Support the client experience and maintain hospitality standards.
• Communicate effectively with studio staff and clients.
• Assist clients and handle inquiries regarding services and promotions.
• Maintain cleanliness and support facility maintenance tasks.

Skills

Customer service skills

Hospitality experience

Team collaboration

Attention to detail

Job description

A premier fitness establishment in West Hollywood is hiring a Client Operations Lead. This role involves ensuring exceptional client experiences, supporting studio operations, and maintaining high hospitality standards. Candidates should possess strong customer service skills, work effectively within a team, and demonstrate a friendly demeanor. The position requires availability for flexible shifts, including weekends. Join our vibrant fitness community dedicated to delivering impactful workout experiences.