Client Experience Lead — Law Office Administrator

Cordell & Cordell; Beavercreek (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with match

Paid time off

Wellness program with employer premium

Job summary

Cordell & Cordell is seeking an on-site receptionist/intake coordinator in Ohio. You will be the first touch for potential and current clients, scheduling consultations and ensuring smooth attorney calendars, while delivering a professional intake experience.

The role emphasizes organization, strong communication, and client-service excellence, with opportunities tied to performance and robust benefits in a large national firm.

Qualifications

• High school diploma or GED.
• Experience in a law office, medical office, or professional setting preferred.
• Strong communication and client service skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Conduct timely follow-up with prospective clients.
• Deliver a professional, empathetic intake experience.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information with discretion and care.

Skills

Communication skills

Organization

Multitasking

Microsoft Word

Microsoft Outlook

Microsoft Excel

On-site presence

Education

High school diploma or GED

Tools

Case management system

Job description

Cordell & Cordell is seeking an on-site receptionist/intake coordinator in Ohio. You will be the first touch for potential and current clients, scheduling consultations and ensuring smooth attorney calendars, while delivering a professional intake experience.

The role emphasizes organization, strong communication, and client-service excellence, with opportunities tied to performance and robust benefits in a large national firm.