Elder Law Client Experience Coordinator

Cleveland Elder Law Co.; Cleveland (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

HSA

PTO 15 days

Professional development

Travel reimbursement

Free parking

Job summary

Cleveland Elder Law Co., LPA in Independence, OH is seeking a warm, organized front desk professional to be the backbone of the client experience. You will answer phones, route messages, and prepare files for meetings and court filings while ensuring every task moves smoothly.

No legal experience is required; we will train you. The role offers full-time hours, competitive pay of $45,000–$55,000 with benefits including a 401(k) match, health, dental and vision insurance, HSA, PTO after 90 days,

Qualifications

• Warm on the phone with families/clients.
• Organized with strong follow-up.
• Careful with paperwork and unsigned lines.
• Comfortable with technology and new tools.
• Discreet with confidential information.
• Notary or willing to become one.
• No legal experience required; training provided.

Responsibilities

• Answer the phone and take messages, route calls, schedule appointments.
• Open, scan, and file mail; flag items for action the same day.
• Support Medicaid applications by collecting checklists and assembling packets.
• Assist probate matters; prepare routine court forms and filings; track deadlines.
• Build client binders and prep files for meetings.
• Maintain case management system notes and status updates.
• Name and file documents for easy retrieval.

Skills

Phone etiquette

Organization

Attention to detail

Tech-savvy

Discretion

Notary willing

Quick learner

Tools

Case management system

Job description

Cleveland Elder Law Co., LPA in Independence, OH is seeking a warm, organized front desk professional to be the backbone of the client experience. You will answer phones, route messages, and prepare files for meetings and court filings while ensuring every task moves smoothly.

No legal experience is required; we will train you. The role offers full-time hours, competitive pay of $45,000–$55,000 with benefits including a 401(k) match, health, dental and vision insurance, HSA, PTO after 90 days,