Law Office Administrator & Client Experience Lead

Cordell & Cordell; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Plans including HDHP, PPO, HSA

Dental, Vision, Life and AD&D

401(k) Savings with Employer Matching

Paid time off

Wellness Program

Job summary

Cordell & Cordell in Louisville, KY is seeking a professional to be the first point of contact for potential and current clients. You will schedule consultations, manage communications, and help ensure attorney calendars run smoothly while delivering a supportive intake experience.

The role emphasizes accuracy in client data entry, timely follow-up, and a professional presence on-site. Ideal candidates bring strong organizational skills, excellent communication, and proficiency with Microsoft

Qualifications

• High school diploma or GED required.
• Experience in a law office, medical office, or professional setting preferred.
• Strong communication and client service skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Office.
• Professional presence and dependable attendance (on-site, M–F, 8–5).

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.

Skills

Strong communication

Client service

Highly organized

Attention to detail

Microsoft Office

Multitasking

On-site reliability

Education

High school diploma or GED

Tools

Case Management System

Microsoft Office

Job description

Cordell & Cordell in Louisville, KY is seeking a professional to be the first point of contact for potential and current clients. You will schedule consultations, manage communications, and help ensure attorney calendars run smoothly while delivering a supportive intake experience.

The role emphasizes accuracy in client data entry, timely follow-up, and a professional presence on-site. Ideal candidates bring strong organizational skills, excellent communication, and proficiency with Microsoft