Client Experience Lead, Law Office Operations

Cordell & Cordell; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Plans

401(k) Savings with Employer Matching

Paid time off

Wellness Program

Employer Paid health premiums

Job summary

Cordell & Cordell in Marietta, GA seeks a friendly, detail-oriented intake coordinator to be the first point of contact for potential and current clients. You will ensure consultations are scheduled efficiently, manage communications, and help attorney calendars run smoothly.

The role focuses on delivering a professional, empathetic intake experience, entering client data accurately in our Case Management System, and following up with prospects to support new client conversion.

Qualifications

• High school diploma or GED.
• Experience in a law office, medical office, or professional setting preferred.
• Strong communication and client service skills.
• Highly organized with strong attention to detail.
• Ability to multitask and manage competing priorities.
• Professional presence and dependable attendance (on-site, M-F, 8-5).
• Proactive, solutions-oriented mindset.

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Conduct timely follow-up with prospective clients.
• Deliver a professional, empathetic intake experience.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information with discretion and care.

Skills

Communication skills

Client service

Organization

MS Office

Multitasking

Attendance reliability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Cordell & Cordell in Marietta, GA seeks a friendly, detail-oriented intake coordinator to be the first point of contact for potential and current clients. You will ensure consultations are scheduled efficiently, manage communications, and help attorney calendars run smoothly.

The role focuses on delivering a professional, empathetic intake experience, entering client data accurately in our Case Management System, and following up with prospects to support new client conversion.