Law Office Client Experience Lead

Cordell & Cordell; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

401(k) with employer matching

Paid time off

Wellness program

Job summary

Cordell & Cordell is seeking a professional intake coordinator to be the first point of contact for prospective and current clients in our Columbia, SC office. You will help shape the client experience by scheduling consultations, handling inquiries, and supporting attorney calendars with accuracy and care.

As a reliable, organized team member, you’ll maintain client data in our case management system, respond promptly to calls and emails, and manage deposits and invoices.

Qualifications

• High school diploma or GED required.
• Experience in a law or professional office preferred.
• Strong communication and client service skills.
• Highly organized with attention to detail.
• Ability to multitask and manage priorities.
• Proficiency in Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Serve as the primary contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars for maximum efficiency.
• Follow up with prospective clients in a timely manner.
• Provide a professional, empathetic intake experience.
• Enter and maintain accurate client data in the Case Management System.
• Monitor calls, emails, and voicemails promptly.
• Maintain an organized office and reception area.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information discreetly.

Skills

Communication skills

Client service

Microsoft Office

Organizational skills

Multitasking

Professional presence

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Case Management System

Job description

Cordell & Cordell is seeking a professional intake coordinator to be the first point of contact for prospective and current clients in our Columbia, SC office. You will help shape the client experience by scheduling consultations, handling inquiries, and supporting attorney calendars with accuracy and care.

As a reliable, organized team member, you’ll maintain client data in our case management system, respond promptly to calls and emails, and manage deposits and invoices.