Client Experience Director — CRM & Marketing Liaison

Lawrence Law Office; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Hands-on Training

Mon-Fri Schedule

Evenings Off

Job summary

Lawrence Law Office in Central Ohio seeks a Client Services Director to lead client relations and provide administrative support to the sales and marketing team. You will help secure and retain clients and ensure timely communication and accurate billing.

As a liaison between clients and other legal service providers, you will maintain CRM records, report on client marketing activity, and contribute to a collaborative, professional work environment.

Qualifications

• Experience in customer service or administrative role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and task prioritization.
• Proficiency with office software and CRM systems.
• Attention to detail and accuracy in record keeping.

Responsibilities

• Act as primary client contact, responding to inquiries and resolving issues promptly.
• Collaborate with marketing to design and execute client goals.
• Maintain accurate client records in CRM.
• Serve as a link between clients and other service providers.
• Ensure timely payments to support case execution.
• Provide detailed reporting on client marketing and communications.

Skills

Customer service

Communication skills

CRM proficiency

Organization

Tools

CRM systems

Office software

Job description

Lawrence Law Office in Central Ohio seeks a Client Services Director to lead client relations and provide administrative support to the sales and marketing team. You will help secure and retain clients and ensure timely communication and accurate billing.

As a liaison between clients and other legal service providers, you will maintain CRM records, report on client marketing activity, and contribute to a collaborative, professional work environment.