Supply Chain Customer Operations Specialist

LHH; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

PTO

Sick time

Paid Holidays

401(k)

Job summary

LHH Recruitment Solutions is seeking a Customer Operations Analyst to support customer accounts within a fast-paced, technology-driven supply chain environment. This role blends customer support, logistics operations, systems, and problem-solving to help drive efficient operations and a strong customer experience.

Responsibilities include serving as a primary contact for accounts, monitoring daily activity, analyzing challenges, and driving workflow improvements through system configurations and

Qualifications

• 1+ years of experience in logistics, supply chain, customer operations, or a technology-enabled service environment.
• Exposure to third-party logistics, freight forwarding, supply chain visibility, or logistics management systems.
• Experience with system configuration, user administration, reporting, SQL, or data analysis is a plus.
• Strong communication, organization, analytical, and problem-solving skills.
• Experience supporting customer accounts with complex operational needs.
• Bachelor’s degree in Supply Chain Management or a related field is plus

Responsibilities

• Serve as a key point of contact for customer accounts and provide responsive, reliable support.
• Monitor daily supply chain activity and resolve operational or system-related issues.
• Analyze challenges, identify root causes, and develop effective solutions.
• Turn customer needs into system, workflow, reporting, or process improvements.
• Maintain accurate data, system configurations, user access, and documentation.
• Provide system support, troubleshooting, and guidance to customers and vendors.
• Collaborate cross-functionally to improve service, processes, and operational efficiency.
• Identify ways to automate workflows, reduce manual tasks, and improve overall performance.

Skills

Cross-functional collaboration

SQL

Data analysis

Logistics knowledge

Customer operations

Problem-solving

Strong communication

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

SQL

Logistics management systems

Reporting tools

Job description

LHH Recruitment Solutions is seeking a Customer Operations Analyst to support customer accounts within a fast-paced, technology-driven supply chain environment. This role blends customer support, logistics operations, systems, and problem-solving to help drive efficient operations and a strong customer experience.

Responsibilities include serving as a primary contact for accounts, monitoring daily activity, analyzing challenges, and driving workflow improvements through system configurations and