Customer Experience Specialist

LHH; Wilmington (NC); On-site; USD 50,000 - 55,000; Full time

Job summary

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This role supports remote Account Managers and serves as the primary contact across the customer order lifecycle.

The ideal candidate thrives in a high-volume environment, excels in multitasking, and delivers exceptional service while coordinating with Supply Chain, Logistics, and Finance teams to ensure on-time delivery.

Qualifications

• 5+ years of experience in customer service, client services, account management, inside sales, order management, logistics, or sales support.
• Experience with high-volume transaction processing.
• Outstanding customer service and communication skills.
• Strong organizational and time-management abilities.
• Experience working cross-functionally with internal departments.
• Intermediate Microsoft Excel skills, including Pivot Tables.
• ERP experience with Dynamics 365, SAP, or AX is preferred.
• Associate's degree or equivalent professional experience.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Support multiple remote Account Managers with daily customer needs.
• Process high-volume customer orders with accuracy and urgency.
• Enter and manage orders within D365/ERP systems.
• Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams.
• Track shipments and proactively communicate delivery updates.
• Resolve customer inquiries and service-related issues.
• Process returns, claims, and customer documentation.
• Research pricing, product information, and order details.
• Maintain accurate customer records and documentation.
• Help ensure a seamless customer experience from order placement through delivery.

Skills

Customer Service

Account Management

Order Management

Logistics

Supply Chain

Cross-functional Collaboration

Education

Associate's degree or equivalent

Tools

Microsoft Dynamics 365

SAP

Microsoft AX

Pivot Tables (Excel)

Job description

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and collaborating across multiple departments in a fast-paced environment.

This position plays a critical role in supporting remote Account Managers while serving as the primary point of contact throughout the customer order lifecycle. The ideal candidate thrives in a high-volume environment, enjoys multitasking, and takes pride in delivering exceptional customer service.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts


• Support multiple remote Account Managers with daily customer needs


• Process high-volume customer orders with accuracy and urgency


• Enter and manage orders within D365/ERP systems


• Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams


• Track shipments and proactively communicate delivery updates


• Resolve customer inquiries and service-related issues


• Process returns, claims, and customer documentation


• Research pricing, product information, and order details


• Maintain accurate customer records and documentation


• Help ensure a seamless customer experience from order placement through delivery

Qualifications

• 5+ years of experience in Customer Service, Client Services, Account Management, Inside Sales, Order Management, Logistics, or Sales Support


• High-volume transaction processing experience


• Outstanding customer service and communication skills


• Strong organizational and time management abilities


• Ability to prioritize multiple deadlines in a fast-paced environment


• Experience working cross-functionally with internal departments


• Intermediate Microsoft Excel skills, including Pivot Tables and exporting data


• Experience using ERP systems such as Microsoft Dynamics 365, SAP, Microsoft AX, or similar platforms preferred


• Associate's degree or equivalent professional experience

We're Interested In Candidates From Backgrounds Such As

• Manufacturing Customer Service


• Logistics


• Supply Chain


• Customer Success


• Banking


• Account Management


• Order Management

What Makes Someone Successful

• Positive and customer-focused


• Organized and detail-oriented


• Comfortable managing multiple priorities


• Adaptable in a fast-paced environment


• Proactive and resourceful


• Confident handling time-sensitive customer situations


• Driven to provide exceptional service

Why Join This Company?

• Direct hire opportunity with a stable, growing organization


• Competitive salary of $50,000-$55,000


• Opportunity to work alongside Sales, Operations, Logistics, Finance, and Supply Chain leaders


• Collaborative and supportive team environment


• Exposure to multiple areas of the business


• Career growth and advancement opportunities


• Variety in your day no two days are the same


• Opportunity to make a direct impact on customer satisfaction and operational success

If you're looking to join a collaborative team where you can build relationships, solve problems, and grow your career in a customer-facing operations role, we'd love to hear from you.