Client Experience & Growth Manager

MCI; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI is seeking a Client Services Manager in Richmond, Virginia. This role serves as the primary contact for clients, ensuring their needs are met and fostering strong client relationships.

The ideal candidate has a Bachelor’s degree and at least 3 years of experience in client services. Responsibilities include overseeing service delivery, conducting business reviews, and identifying opportunities for account expansion. Competitive benefits include health coverage and paid time off.

Qualifications

• Minimum of 3 years of experience in a client-facing role.
• Proven success in managing client relationships.
• Strong verbal and written communication skills.

Responsibilities

• Act as the primary liaison for assigned clients.
• Oversee service delivery and ensure client satisfaction.
• Identify opportunities for account expansion.

Skills

Client services

Interpersonal skills

Organizational skills

Problem-solving

Analytical mindset

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM software

Job description

MCI is seeking a Client Services Manager in Richmond, Virginia. This role serves as the primary contact for clients, ensuring their needs are met and fostering strong client relationships.

The ideal candidate has a Bachelor’s degree and at least 3 years of experience in client services. Responsibilities include overseeing service delivery, conducting business reviews, and identifying opportunities for account expansion. Competitive benefits include health coverage and paid time off.