Client Success & Growth Manager

Talentify; Richmond (VA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability insurance

Life insurance

Supplemental insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a Client Services Manager in the United States to serve as the main liaison for assigned client accounts. You will drive exceptional service delivery, foster strong relationships, and identify growth opportunities while coordinating with Operations, QA, and Training teams.

The ideal candidate has 3+ years in client-facing roles within CX/BPO, strong communication, and an analytical mindset. This on-site/remote hybrid role offers growth, training, and a collaborative environment.

Qualifications

• 3+ years in a client-facing role within BPO or CX.
• Proven success in managing client relationships and meeting targets.
• Proficient with Microsoft Office (Excel, PowerPoint, Word).
• Experience with CRM/workforce tools is advantageous.

Responsibilities

• Act as primary liaison for assigned clients and ensure needs are met professionally.
• Oversee service delivery to align with SLAs and KPIs.
• Conduct regular business reviews and present performance updates.
• Collaborate with operations, QA, and Training to resolve issues.
• Identify opportunities for account expansion and value-added services.
• Manage client onboarding, transitions and change requests.
• Monitor client satisfaction and address concerns to sustain partnerships.
• Support internal process improvements to uphold quality.

Skills

Client services experience

Relationship building

Multi-tasking

Analytical mindset

KPIs & SLAs familiarity

Education

Bachelor’s degree in Business or related field

Tools

CRM software

Workforce management tools

Job description

MCI is seeking a Client Services Manager in the United States to serve as the main liaison for assigned client accounts. You will drive exceptional service delivery, foster strong relationships, and identify growth opportunities while coordinating with Operations, QA, and Training teams.

The ideal candidate has 3+ years in client-facing roles within CX/BPO, strong communication, and an analytical mindset. This on-site/remote hybrid role offers growth, training, and a collaborative environment.