Senior Client Success & CX Manager

MCI; Mesilla (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking an Experienced Client Services Manager to oversee client relationships and service delivery within its contact center. The role involves acting as the primary contact for clients, monitoring performance against SLAs and KPIs, and coordinating with various internal teams.

Candidates should have a bachelor’s degree in Business or Communications and at least 3 years of relevant experience in client services or account management. The company offers comprehensive health benefits, paid time off, and a fun work environment.

Qualifications

• 3+ years of experience in client services or account management in a BPO.
• Experience managing multiple client accounts.
• Must be authorized to work in the country where the job is based.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and performance presentations.
• Monitor service delivery and ensure adherence to SLAs and KPIs.

Skills

Strong relationship management

Communication skills

Data analysis

Account management

Education

Bachelor’s degree in Business or Communications

Job description

MCI is seeking an Experienced Client Services Manager to oversee client relationships and service delivery within its contact center. The role involves acting as the primary contact for clients, monitoring performance against SLAs and KPIs, and coordinating with various internal teams.

Candidates should have a bachelor’s degree in Business or Communications and at least 3 years of relevant experience in client services or account management. The company offers comprehensive health benefits, paid time off, and a fun work environment.