Senior Client Services Manager — Multi-Account Growth

MCI; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking an Experienced Client Services Manager in Tampa, FL, to oversee client relationships and service delivery within our contact center. The ideal candidate will have over 3 years of experience in client services or account management in a BPO. Key responsibilities include acting as the primary point of contact, ensuring adherence to SLAs and KPIs, and driving account growth. MCI offers a competitive compensation and benefits package, including paid time off and health insurance.

Qualifications

• 3+ years of experience in client services or account management in a BPO.
• Excellent relationship management and communication skills.
• Ability to analyze data and present insights to clients.
• Experience managing multiple client accounts.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and performance presentations.
• Monitor service delivery and ensure adherence to SLAs and KPIs.
• Collaborate with teams to resolve issues.
• Identify opportunities for account growth and service improvement.
• Manage client onboarding, transitions, and change requests.
• Track and report on client satisfaction and feedback.

Skills

Client services experience

Strong communication skills

Data analysis and presentation

Account management

Education

Bachelor’s degree in Business, Communications, or related field

Job description

MCI is seeking an Experienced Client Services Manager in Tampa, FL, to oversee client relationships and service delivery within our contact center. The ideal candidate will have over 3 years of experience in client services or account management in a BPO. Key responsibilities include acting as the primary point of contact, ensuring adherence to SLAs and KPIs, and driving account growth. MCI offers a competitive compensation and benefits package, including paid time off and health insurance.