Client Services Manager: Contact Center Growth

MCI Careers; Garden City (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun Work Environment

Casual Dress Code

Job summary

MCI Careers seeks a Client Services Manager to ensure client satisfaction and manage client accounts. You will be the primary liaison, overseeing service delivery and fostering partnerships to drive account growth.

The ideal candidate should have a Bachelor's degree and over 3 years of experience in client services. This position offers robust growth opportunities and competitive compensation.

Qualifications

• 3+ years of experience in client services or account management in a BPO or contact center.
• Strong relationship management and communication skills.
• Ability to analyze data and present insights.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Ensure service delivery aligns with client expectations.
• Identify opportunities for account growth and upselling services.

Skills

Client relationship management

Communication

Data analysis

Education

Bachelor's degree in Business or related field

Tools

CRM tools

Job description

MCI Careers seeks a Client Services Manager to ensure client satisfaction and manage client accounts. You will be the primary liaison, overseeing service delivery and fostering partnerships to drive account growth.

The ideal candidate should have a Bachelor's degree and over 3 years of experience in client services. This position offers robust growth opportunities and competitive compensation.