Client Account Manager – Call Center, Growth & CX

Mass Markets; Las Cruces (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

MCI is a fast-growing tech-enabled BPO and CX provider seeking a Call Center Client Account Manager I to oversee enterprise and public sector client relationships, drive service delivery, and manage day-to-day client interactions. This senior role requires strong communication, ownership, and a results-driven mindset.

The position is office-based with up to 20% travel, offering opportunities to lead strategic initiatives, ensure process compliance, and deliver outstanding service within a global

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Responsibilities

• Develop a detailed understanding of client products and services
• Process design and implementation
• Client scorecards and business reviews
• Ongoing continuous improvement
• Issue identification and resolution
• Project management of new launches and initiatives
• Program efficiency and financial performance

Skills

Data entry

English fluency

Microsoft Office

Customer service

Problem solving

Multitasking

Team oriented

Time management

Education

High school diploma or equivalent

Job description

MCI is a fast-growing tech-enabled BPO and CX provider seeking a Call Center Client Account Manager I to oversee enterprise and public sector client relationships, drive service delivery, and manage day-to-day client interactions. This senior role requires strong communication, ownership, and a results-driven mindset.

The position is office-based with up to 20% travel, offering opportunities to lead strategic initiatives, ensure process compliance, and deliver outstanding service within a global