Client Experience Host (1198)

Watches of Switzerland Group PLC; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A global luxury retailer is seeking a Client Experience Host to ensure a World Class Client Experience. The role involves exceptional communication and interpersonal skills to build strong client relationships, along with facilitating unique client experiences. Candidates should have a background in hospitality and a good understanding of luxury watches. This position offers the opportunity to work in an engaging showroom environment, showcasing a commitment to exceptional service and client satisfaction.

Qualifications

• Experience in hospitality strongly preferred.
• Exceptional communication and interpersonal skills are essential.
• Jewelry/watch product knowledge is a plus.

Responsibilities

• Ensure timely client welcoming and fabulous experiences.
• Use CRM effectively to enhance client interactions.
• Maintain showroom standards and support Sales Consultants.

Skills

Jewelry/watch product knowledge

Hospitality experience

Exceptional communication skills

Interpersonal skills

Ability to build client relationships

Job description

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.

Responsibilities

• The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a ‘World Class Client Experience’
• Leading by example, promote a positive and enjoyable atmosphere in‑showroom.
• Through research and creative thinking, enhance in‑showroom hospitality.
• Ensure clients are welcomed in a timely manner.
• Use CRM to facilitate unique client experiences based on induvial client interests.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first.
• Support all aspects of hospitality within the showroom.
• Ensure compliance to company policy and procedures
• Keep up to date with knowledge of the product and services offered in the showroom.
• Maintain all showroom housekeeping standards.
• Complete all training requirements through E learning and other sources
• Be the first point of contact with all clients (both internal and external)
• Attend departmental meetings and represent the Showroom.
• At internal and external meetings
• Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
• Ensure all new systems and data are secure and confidentiality is maintained at all times.
• Complete all duties as assigned by management.

Desirable Experience

Skills

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred
• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients

Living By Our Values Of

• We earn trust and confidence
• We treat everyone with respect
• We care for our communities
• We protect our planet
• We advocate for our industry
• We do the right thing, always

The Watches of Switzerland Group Foundation

The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes. The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6 million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE

To WOW our clients while caring for our colleagues, our communities, and our planet