Rolex Manager

The Watches of Switzerland Group; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive earnings

Medical

Dental

Life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

The Watches of Switzerland Group is seeking a Rolex Manager at Mayors to lead the Rolex client journey across showrooms and online. You will shape the luxury experience, collaborate with showroom management and Rolex to plan resources, programs, and expectations to delight clients.

Schedule flexibility is essential to accommodate showroom hours, including evenings and weekends, with a focus on flawless client service and continuous improvements across store and online channels.

Qualifications

• 3 years of experience in luxury hospitality or luxury retail.
• Excels in client experience and relationship-building.
• Outstanding presentation skills and enthusiastic communication.
• Strong organizational, service, and time-management abilities.
• Creative problem-solver with process-improvement capability.
• Strong attention to detail and excellent judgment.
• Excellent verbal communication and high-energy personality.
• Ability to coordinate with retail and corporate teams.
• Able to multitask in a fast-paced environment.
• Understanding of luxury experience and luxury timepieces.

Responsibilities

• Create and manage Rolex experience for WOSG Official Rolex Jeweler locations.
• Improve showroom, online and follow-up client experiences.
• Collaborate with showroom management and Rolex to align resources, programs and expectations.
• Schedule flexibility to accommodate showroom hours including evenings and weekends.
• Coordinate with retail and corporate teams to ensure smooth client journeys.

Skills

Luxury hospitality

Client experience

Relationship building

Presentation skills

Organizational skills

Time management

Creative problem-solving

Process improvement

Attention to detail

Verbal communication

Job description

Job Purpose

At Mayors, the Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• 3 years of experience in luxury hospitality, luxury retail, or related field
• Excels in client experience and building relationships
• Outstanding presentation skills, can speak with enthusiasm
• Strong organizational, client service and time management skills
• Ability to find creative solutions
• Ability to effectively create and implement new processes
• Strong attention to detail
• Strong verbal communication skills
• High energy, self-motivated and outgoing personality
• Ability to coordinate and collaborate with retail and corporate team members
• Ability to multitask daily on a fast-paced environment
• Excellent judgment skills
• Understanding of Luxury Experience
• Understanding of Luxury Timepieces and Jewelry

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training

Career growth potential

Generous staff purchase discounts

For more information, please refer to the full job description attached.