Client Experience Associate - Path to Tax Pro

Jackson Hewitt - 3562; Cleveland (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within (

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt is seeking a Client Service Associate to greet customers and support office operations with a friendly, service-driven approach. You will confirm appointments, assist clients, and help distribute marketing materials in a welcoming environment.

Ideal candidates bring strong communication skills and a desire to grow in a fast-paced retail setting. Training in tax-related services is provided, supporting your career development with the company.

Qualifications

• Customer-facing role in a fast-paced retail environment.
• Basic computer skills and ability to troubleshoot.
• Experience in customer service or sales preferred, but not required.

Responsibilities

• Confirm appointments and follow up with clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.
• Provide essential support and a welcoming experience.

Skills

Interpersonal skills

Communication skills

Retail environment experience

Computer proficiency

Customer service/sales experience

Willingness to learn

Job description

Jackson Hewitt is seeking a Client Service Associate to greet customers and support office operations with a friendly, service-driven approach. You will confirm appointments, assist clients, and help distribute marketing materials in a welcoming environment.

Ideal candidates bring strong communication skills and a desire to grow in a fast-paced retail setting. Training in tax-related services is provided, supporting your career development with the company.