Client Experience Concierge

Jackson Hewitt; Clarksburg (WV); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus package

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

BenefitHub marketplace

Advancement opportunities

401(k) matching

Tax education

EA materials reimbursement

Job summary

Jackson Hewitt Inc. is hiring a Client Service Associate to be the friendly face for our offices, delivering excellent client experiences and supporting tax preparation teams.

You will greet clients, confirm appointments, and assist with basic tech and product inquiries in a fast-paced retail environment. This entry-level role emphasizes customer service, communication, and teamwork, with opportunities to advance within the organization and participate in ongoing training and development

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to deliver exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Support clients and colleagues to ensure smooth office operations.

Skills

Interpersonal communication

Experience in fast-paced retail

Basic computer proficiency

Customer service experience

Willingness to learn

Job description

Jackson Hewitt Inc. is hiring a Client Service Associate to be the friendly face for our offices, delivering excellent client experiences and supporting tax preparation teams.

You will greet clients, confirm appointments, and assist with basic tech and product inquiries in a fast-paced retail environment. This entry-level role emphasizes customer service, communication, and teamwork, with opportunities to advance within the organization and participate in ongoing training and development