Client Services & Trade Support Specialist II

JPMorganChase; Newark (DE); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health care coverage

Retirement savings plan

Tuition reimbursement

Résumé du poste

JPMorganChase is seeking a Client Service Associate II to deliver exceptional client service and operational support across client inquiries, transactions, and issue resolution. The role emphasizes collaboration with Sales Traders, clients, service providers and Operations staff to enhance client relationships and streamline processes.

In this fast-paced environment, you will apply a strong foundation in banking principles, digital literacy, and risk awareness to drive accurate, timely service

Qualifications

• 5+ years of experience or equivalent in a client service role within a financial institution.
• Strong communication and interpersonal skills with ability to build relationships.
• Experience in change management and strategic communications.
• Proficient in digital literacy and new technologies affecting operations.
• Solid analytical, technical, and problem-solving abilities.
• Ability to thrive in a high-pressure, high-volume environment.

Responsabilités

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect both client and institution from potential financial and reputational damage.
• Contribute to change management and stakeholder impact mitigation during operational changes.
• Use knowledge of market products to advise clients and stay informed on industry practices and regulations.
• Participate in development and implementation of process automation to optimize delivery.
• Build strong client relationships by delivering an industry-leading experience.
• Share industry knowledge to improve mutual efficiencies.
• Monitor daily control reports to identify and resolve exchange and client-side breaks.
• Leverage analytics to identify and resolve risk and understand settlement nuances.
• Monitor and resolve trade discrepancies; perform root cause analysis to prevent recurrence.
• Own fails management and learn the equity trade lifecycle with related applications.

Connaissances

Client service

Financial industry experience

Change management

Digital literacy

Analytical skills

Communication skills

Attention to detail

High-pressure environment

Stakeholder management

Formation

Bachelor's degree

Outils

Financial systems

Description du poste

JPMorganChase is seeking a Client Service Associate II to deliver exceptional client service and operational support across client inquiries, transactions, and issue resolution. The role emphasizes collaboration with Sales Traders, clients, service providers and Operations staff to enhance client relationships and streamline processes.

In this fast-paced environment, you will apply a strong foundation in banking principles, digital literacy, and risk awareness to drive accurate, timely service