Client Service Associate II

JPMorganChase; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate II to strengthen client relationships by delivering exceptional service, processing transactions, and quickly troubleshooting complex issues with a strong focus on risk controls.

You will liaise with multiple departments, support change management initiatives, and drive process improvements and automation to enhance service delivery and overall client experience.

Qualifications

• Detecting and preventing fraudulent transactions to protect clients and the institution.
• Liaising with various departments to ensure compliance with technical standards and organizational policies.
• Influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

Responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Skills

Fraud prevention

Stakeholder liaison

Change management

Negotiation

Digital literacy

Analytical skills

Attention to detail

Customer service

Communication skills

Industry knowledge - securities/back‑a

Job description

Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences. As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
• Advise clients using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Required qualifications, capabilities and skills

• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
• Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

Preferred qualifications, capabilities and skills

• Emerging markets
• Capability to analyze processes and recommend improvements for quality and efficiency.
• Skilled in driving continuous improvement initiatives to enhance client experiences.
• Experience in client-facing roles across multiple business areas and functions.
• Strong analytical, problem-solving, and decision-making skills for effective independent work.
• Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement.