Client Coordinator

ExamWorks; Rockford (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

ExamWorks is seeking a Client Coordinator to service inquiries from clients, physicians, nurses or their representatives. The role involves data preparation, data entry, data tracking, documentation and filing with a strong focus on quality customer service and regulatory compliance.

The position requires a high school diploma or equivalent, at least one year of clerical experience, and familiarity with Word, Outlook, Excel and internet resources.

Qualifications

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Proficient with Microsoft Word, Outlook, Excel, and internet resources.
• Must adhere to HIPAA regulations and compliance standards.
• Qualified typist with 40 WPM minimum.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or representatives.
• Enter client or claimant information and retrieve data using systems.
• Maintain daily contact with QA regarding workflow and status.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with the team to ensure timely case handling.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality issues.
• Ensure compliance with all safety and legal regulations.

Skills

Exceptional communication

Confidentiality

Attention to detail

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.ESSENTIAL JOB FUNCTIONSHandle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.Maintain daily contact with the QA department regarding workflow and pending report status.Contact providers for assignment and update database.File and archive open and closed cases.Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.Direct calls to other departments as needed.Perform various clerical duties such as typing, filing, emailing, and proofreading.Assist in resolution of customer complaints and quality assurance issue.Notify management of any report issues or concerns.Ensure all practices are carried out in accordance with state and federal safety and legal regulations.Perform other duties as assigned.Education and/or ExperienceHigh school diploma or equivalent required.Minimum one year clerical experience; or equivalent combination of education and experience preferred.Experience in a medical office or insurance industry preferred.QUALIFICATIONSMust possess complete knowledge of general computer, fax, copier, scanner, and telephone.Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.Must be a qualified typist with a minimum of 40 W.P.M.Ability to follow instructions and respond to managements’ directions accurately.Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.Must demonstrate exceptional communication skills.Must be able to work independently, prioritize work activities and use time efficiently.Must be able to maintain confidentiality.Must be able to demonstrate and promote a positive team -oriented environment.Must be able to stay focused and concentrate under normal or heavy distractions.Must be able to work well under pressure and or stressful conditions.Must possess the ability to manage change, delays, or unexpected events appropriately.Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.About Us:ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.Equal Opportunity Employer - Minorities/Females/Disabled/Veterans