Client Experience Coordinator — PT Clinic | Flexible Schedule

Out Of The Box Physical Therapy; Cedar Knolls (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Continued Education

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Out of the Box Physical Therapy in Cedar Knolls, NJ is seeking a Clinical Service Specialist who will be the face and voice of the practice. You will greet patients, schedule, collect copays, verify insurance, and liaise with physicians to ensure smooth patient care.

The ideal candidate is outgoing, organized, tech-savvy, and eager to learn, with strong communication skills and a passion for helping athletes and active individuals return to their routines.

Qualifications

• Bachelor's degree preferred (or graduating soon)
• Customer service, hospitality, sales, healthcare, fitness, or administrative experience is a plus
• Proficiency with computers, Google Workspace, Microsoft Office, and social media platforms
• Experience with healthcare administration is helpful but not required—we can teach the right person

Responsibilities

• Be the first point of contact for patients in person, by phone, text, and email
• Schedule patient appointments and manage provider schedules
• Collect copays and assist patients with billing questions
• Verify insurance benefits and educate patients on their coverage
• Coordinate with physician offices regarding referrals, prescriptions, and patient care needs
• Communicate with our billing company to ensure accurate and efficient claims management
• Maintain organization of patient records and administrative systems
• Manage company email and fax communications
• Assist with social media content collection, posting, and engagement
• Support community outreach and relationship-building efforts
• Help identify opportunities to improve clinic operations and patient experience

Skills

Outgoing

Organized

Tech-savvy

Strong communication

Team player

Customer service

Multitasking

Education

Bachelor's degree

Graduating soon

Tools

Google Workspace

Microsoft Office

Social media platforms

Job description

Out of the Box Physical Therapy in Cedar Knolls, NJ is seeking a Clinical Service Specialist who will be the face and voice of the practice. You will greet patients, schedule, collect copays, verify insurance, and liaise with physicians to ensure smooth patient care.

The ideal candidate is outgoing, organized, tech-savvy, and eager to learn, with strong communication skills and a passion for helping athletes and active individuals return to their routines.