Clinical Support Specialist | PT Tech

Forever Fit Physical Therapy & Wellness; Severna Park (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to serve as the clinic’s heartbeat, greeting patients, coordinating visits and supporting therapists. You will ensure smooth day-to-day operations, including check-in, payment collection and basic clerical duties.

The role emphasizes strong customer service, multitasking, and familiarity with EHR systems. On-site work, full-time hours, and ongoing training are provided to help you thrive in a fast-paced outpatient

Qualifications

• Experience in medical front desk or clinic setting preferred.
• Willingness to train.
• Strong communication skills.

Responsibilities

• Greet patients and support check-in through their first visit.
• Assist patients with exercise execution and placement on modalities as directed.
• Resolve scheduling conflicts and keep calendar full.
• Obtain and verify insurance benefits and prior authorization.
• Collect copays and balances with professionalism.
• Fill same-day cancellations and keep next week’s schedule full.
• Data entry in the EHR system.
• Assist therapists to keep sessions on time.
• Turn over treatment rooms between patients and maintain cleanliness.
• Restock supplies before shortages occur.

Skills

Customer service

Multitasking

Healthcare administration

Basic computer skills

Tools

EHR system

Scheduling software

Job description

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

What You'll Do

Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

Proactively solve scheduling conflicts before they become problems

Administrative Ownership

Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

Collect copays and balances with professionalism and accuracy

Fill same-day cancellations and keep the following week's schedule full

Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

Assist therapists as needed to keep sessions running on time

Turn over treatment rooms between patients; keep equipment organized and sanitized

Monitor and restock supplies before shortages happen

Help maintain a clean, calm, organized clinic environment

What We're Looking For

Strong multitasker with excellent customer service instincts

Interest in physical therapy, exercise physiology, or healthcare administration

Comfortable with basic computer/clerical work

Basic health insurance knowledge a plus, not required

Prior experience helpful but not necessary — we train

Details

Full-time, 40 hours per week, year-round