Clinical Support Specialist | PT Tech

Forever Fit Physical Therapy & Wellness; Frederick (MD); On-site; USD 28,000 - 34,000; Part time

Job summary

Forever Fit Physical Therapy and Wellness is seeking a Clinic Support Specialist to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between patient care and smooth day-to-day operations—the friendly face patients remember and the staff rely on.

You’ll greet patients, assist with exercises, manage schedule conflicts, verify insurance, collect copays, keep rooms clean and stocked, and support therapists to keep sessions on time.

Qualifications

• Strong multitasking and customer service skills.
• Interest in physical therapy or healthcare administration.
• Comfortable with basic clerical work.
• Prior experience is helpful but training provided.
• Basic health insurance knowledge is a plus.

Responsibilities

• Greet and support patients from check-in through first visit.
• Assist patients with exercises and placement on modalities.
• Schedule management to prevent conflicts.
• Complete administrative duties in EHR.
• Assist therapists to keep sessions on time.
• Turn over treatment rooms and sanitize equipment.
• Monitor and restock clinic supplies.
• Maintain a clean, calm clinic environment.

Skills

Customer service

Multitasking

Healthcare administration

Basic computer literacy

Tools

EHR system

Job description

Advertised Job Type: Part-time - Part-time or hourly employment

Work Type: On Site

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

What You'll Do

Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

Proactively solve scheduling conflicts before they become problems

Administrative Ownership

Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

Collect copays and balances with professionalism and accuracy

Fill same-day cancellations and keep the following week's schedule full

Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

Assist therapists as needed to keep sessions running on time

Turn over treatment rooms between patients; keep equipment organized and sanitized

Monitor and restock supplies before shortages happen

Help maintain a clean, calm, organized clinic environment

What We're Looking For

Strong multitasker with excellent customer service instincts

Interest in physical therapy, exercise physiology, or healthcare administration

Comfortable with basic computer/clerical work

Basic health insurance knowledge a plus, not required

Prior experience helpful but not necessary — we train

Details

Part-time, 16 hours per week, year-round